Terms & Conditions

Client Information

Preciva Health offers a doctor-led wellness service focused on whole-person care. We integrate evidence-informed principles from functional, metabolic, regenerative, and lifestyle medicine, alongside nutritional therapy, with an emphasis on wellness, prevention, and optimising overall physical and mental well-being.

Consultations are conducted remotely or, where appropriate, at in-person locations arranged individually with each client.

Non-Emergency Care: PrecivaHealth does not provide urgent or emergency medical services. For immediate assistance, please contact your registered GP, NHS 111, or dial 999 in the case of an emergency.

Appointments and Contacting

Please contact Preciva Health at info@precivahealth.com

Please inform of us in advance, if you have any disability or language barrier that could affect your access to support. We will do our best to accommodate, where reasonably possible. At this time, we do not offer a video signing or translation service. Such consultations will need to be in person and you will need to make your own arrangements with extra support.

Out of hours

We do not offer out of hours care. Responses to emails will be provided on a 9am-5pm basis, Monday to Friday. We will endeavour to respond to emails within 48 hours, but may take up to 5 working days.

Treatment

All assessments and treatments are conducted by qualified, registered, and insured practitioners. These practitioners work within their defined scope of practice. This scope is dictated by their relevant governing body.

We offer a choice of appointments in a safe and clean environment. You can expect to be treated with dignity and respect. We ensure no discrimination based on ethnicity, belief, gender, sexual orientation, disability, age, or gender reassignment.

Aftercare and Follow-Up Support

Our aftercare services are designed to support you in implementing your personalised health plan effectively. The consultation fee includes:

Up to two follow-up emails for clarifications, concerns, or minor adjustments. These exchanges are limited in scope and intended to address questions directly related to the initial consultation.
Guidance on managing common concerns or side effects associated with your plan.
A detailed consultation summary outlining key findings and recommendations.

Follow-up emails must be utilised within 28 days of your consultation to ensure timely guidance while the details remain fresh. If your concerns evolve or require extensive support, additional consultations can be scheduled at an agreed fee.

We also provide access to supplementary resources, including educational materials and guidance on recommended therapies. All patient interactions and updates are securely documented for continuity of care.

Fees and Payment

A booking with us is confirmed when you inform us of your acceptance. This must be done through written consent via email. We send a confirmation email through our platform. A binding contract will form between you and us. This happens as soon as we have issued you with a booking confirmation. The confirmation will detail your booking. Payment for consultations must be settled before the consultation. Invoices for any treatments, supplements or tests ordered directly through us will be sent by invoice. Payments via invoice should be paid within 7 days. Any late payments may incur additional charges of between 1.5-5% of the service fee. You must pay the amount stated within the invoice relevant to the service you are committing to. Otherwise, we reserve the right to seek legal action. We accept most major credit cards, cash or cheques with a cheque guarantee card.

Fees for administrative procedures such as completion of insurance claim forms, medical reports, communication with other providers, passport application forms etc. are charged extra and at the standard rate as recommended by the British Medical Association.

Pathology fees for the analysis of any tests, swabs, or other samples are not included in the cost of consultation. Prices are available on request. The costs of these tests vary enormously depending on what is being tested. Patients should ask the doctor about the likely cost of any tests. This should be done at the time of consultation.

The Preciva health reserves the right to review and change the pricing. This may happen due to reasons affecting the business. Some reasons include new custom charges for overseas shipping. Other reasons are increased taxes, inflation, and additional fees incurred to support the business running.

Cancellations

We will be as understanding as possible if you circumstances change and need to cancel. However, it can sometimes be difficult to fill appointments cancelled at the last minute. It is also challenging if someone fails to turn up. To discourage this, we reserve the right to charge 75% of the full fee. This charge applies if the cancellation occurs within 48 hours of the consultation time. This time frame is during working days Monday to Friday 9-5pm. If you cancel your appointment with more than 48 hours notice, we will provide a full refund. The refund will be given minus any card fees incurred. Alternatively, you can rearrange your appointment time at no extra cost. This is possible if you give notice within 24 hours with a reasonable excuse.

Insurances

Clients must make payment upfront to Preciva Health, if their fees will be covered by private medical insurance. It is the client’s responsibility to secure a refund under their insurance terms. Every effort will be made to assist this process. For example, if a letter is required to support the claim, we will be happy to do this. However, we will not deal with the insurance company directly.

Clients are advised to check carefully the terms of their insurance to verify that such treatment is covered.

In all circumstances patients are responsible for the payment of their treatment.

Confidentiality and data protection

All patient data is handled in accordance with the Data Protection Act 2018 and GDPR 2018.

Medical records are stored electronically and accessed only by authorised personnel. We may disclose information to appropriate health professionals. This includes your NHS GP. We do this when communicating about your presenting condition.

It is not common practice to write to your NHS GP and/or referring specialist. If you do want this to happen, please inform your clinician. Additional fees will apply.

Patients have the right to access information held about them. To obtain this information, or if you have any concerns about data protection at the Clinic please contact us.

Complaints Procedure

If a patient is unhappy with any of the services, they can use our complaints procedure. This option is also available if they are dissatisfied with the care we have provided. This procedure ensures all grievances are addressed rapidly and efficiently for the benefit of all parties concerned.

Patients are welcomed to contact us at any time. They can register a complaint or discuss any concerns about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to a mutual satisfaction.

We will acknowledge receipt of the complaint within 2 working days. We will investigate complaints about clinical matters. Where relevant, we will also investigate any other visiting practitioner with practicing privileges who may be connected with the complaint.

After a thorough investigation, we will arrange a meeting. During the meeting, we can discuss the matter openly. It will be recorded and hopefully resolved. A full response will be made in writing. It will set out the conclusion of the investigation and any action. This is to be done within 20 working days of receipt of the complaint.

Non-Liability Clause for Third-Party Services

PrecivaHealth facilitates access to tests, supplements, nutraceuticals, and medications through approved third-party providers as part of its services.

Responsibility for the accuracy, timeliness, and delivery of test results or products rests solely with the respective third-party provider.

Clients are advised that PrecivaHealth cannot assume liability for:

Errors, delays, or issues caused by third-party providers.

Adverse outcomes resulting from inaccuracies in tests or product-related issues that are beyond PrecivaHealth’s control.

DISCLAIMER:

THE INFORMATION ON THE WEBSITE DOES NOT PROVIDE MEDICAL ADVISE.

The information provided includes text, graphics, images, and other material. This content on the website is for information only. No material on this site is intended to substitute for professional medical advice. It cannot replace diagnosis or treatment, without full access to your personal medical records. Always ask your physician if you have any questions about a medical condition. Consult them about treatment options. Consult them before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking it because of something you may have read on this website.

RESTRICTIONS ON YOUR USE OF MATERIALS / COPYRIGHT

You acknowledge that the PrecivaHealth sites contains information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, “Contents”) that are protected by copyrights, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms of media and technologies existing now or hereafter developed.

All Content is copyrighted and belongs to Dr Rahna Rehman under the United Kingdom copyright laws (and, if applicable, similar foreign laws) and she owns a copyright in the selection, co-ordination, arrangement and enhancement of such Content.

You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the content, in whole or in part, except that you may download one copy of the content on any single computer for your personal, non-commercial home use only, provided you neither change nor delete any author attribution, trademark, legend, copyright or other proprietary notice.

When you download any content, you do not obtain any ownership interest in such content. Modification of the content is strictly prohibited. Using the content for any other purpose is also prohibited. This includes, but is not limited to, using any content on any other website or networked computer environment.

Preciva Health Ltd is a company registered in England and Wales with company number 16787196.
Registered office: 128 City Road, London EC1V2NX (not for correspondence or appointments)